Cookie statement

Cookie statement

%%bank%% uses cookies to make your online experience more convenient and to better align the content of our websites and applications with your needs and preferences. 

You can refuse to allow the installation of cookies, but some parts our websites and applications will not function optimally as a result. If you continue browsing a %%bank%% website, log into a %%bank%% app or click on 'Yes, I accept cookies', then you consent to the use of cookies in conformity with this cookie statement. You can withdraw your permission at any time by amending your cookie preference. 

You can find more information about %%bank%%’s use of cookies, how %%bank%% protects your privacy and how to amend your cookie preference below.

1. What are cookies?

Cookies are small files that are installed on your computer, smartphone or tablet when you visit a website or use an application.

Different types of cookies ensure that you can be recognised for various purposes, e.g. storing your language preference in order to make your visit to our websites more convenient. Thus you need not select your language each time you visit. Other cookies are anonymous and collect information on how visitors use a website or application.

When we mention “cookies” in this document, then we are talking about cookies and comparable technologies. A Software Development Kit (SDK) is an example of such technology. This is used to accomplish the same goals in applications as with cookies for browsers.

2. What types of cookies are there?

%%bank%% distinguishes between 3 types of cookies. You will find a list of all the specific cookies that %%bank%% uses in point 8.

  • Essential cookies are required for the operation of our websites and applications. These cookies are necessary for verifying your identity when you log in, for example. 
  • Analysis cookies are anonymous cookies that collect information about the way visitors use our websites and applications (pages visited, average duration of visit, ...) to improve the operation of the sites and the applications in general.
  • %%bank%% also uses a variety of other non-anonymous cookies to register your preferences or behaviour for various purposes:
    • Functionality cookies make browsing more convenient, such as by remembering your language preference, for example
    • Advertising and personalisation cookies collect information about your browsing habits with the aim of offering you advertising or content that falls within your sphere of interest
    • Tracking cookies are used to track your browsing behaviour on one or more websites
    • Social Media cookies are used to share information with social media parties such as Facebook, Twitter or LinkedIn

A cookie can have multiple purposes.

3. How long do cookies remain?

  • Temporary cookies  are temporarily stored in your browser or application. As soon as you close your browser or application, these cookies are automatically deleted.
  • Permanent cookies remain on your computer, tablet or smartphone, even after you close the browser or application. Permanent cookies make it possible to recognise you during a subsequent visit to the website. They remain on your device until their expiration date is reached, a new version of the cookie is installed, or you delete them manually.

4. Who installs and manages cookies?

  • First-party cookies are installed and managed by %%bank%%. They are specific to the %%bank%% website that is visited or the %%bank%% application that is used.
  • Third-party cookies are installed and managed by a third party. They are installed during your visit to a %%bank%% website or use of a %%bank%% application. They ensure that your visit to the %%bank%% website or application results in certain information being sent to third parties.  

5. What about your privacy?

The %%bank%% privacy statement contains more information about the %%bank%% privacy policy. This contains information about your rights if and when %%bank%% processes your personal data during the use of cookies, for example.

If %%bank%% uses third-party cookies (please refer to point 4), then %%bank%% ensures that third parties cannot identify you from the data that is stored in those cookies.

Already a %%bank%% client? Then we can link your %%bank%% cookies to your personal data in our systems in a secure manner. %%bank%% only does this with your permission.

6. What is the impact of your cookie preference?

  • If you select a preference on a website domain, then this preference applies to all websites with “” in the address (e.g., NL). There is a separate choice for all and website domains. If you use multiple browsers (e.g. Internet Explorer, Safari, Chrome) then you must select a preference for each browser separately.
  • You can select your cookie preference in these %%bank%% applications: %%product.mobilebanking%%,, %%product.assist%%. Your preference only applies to the application in which you select the preference.

7. How can you amend your cookie preference?

a. Accepting or refusing cookies for %%bank%% websites and %%bank%% applications

  • On a website: click on 'Amend cookie preference' at the bottom of a web page, click on 'More information about cookies' and then select your preference.
  • In an application: Select 'Amend Cookie Preference' in the menu and then select your preference.

b. Accepting or rejecting third-party cookies

c. Do not track

In certain browsers you can choose not to be followed by websites (“Do not track”). %%bank%% only considers its own cookie mechanism and does not support “Do not track”.

d. Accepting, refusing or deleting all cookies

You can refuse the installation of cookies via your browser settings. You can also remove all installed cookies from your computer or mobile device at any time. The method for refusing cookies in the most common browsers can be found on the following website:

8.Which cookies does %%bank%% use and why?

Was this page useful to you? Yes No